Activation first
Do not redirect a parcel or publish a new mailing address until Burrard has confirmed your plan and receiving instructions. The service is for the approved business or individual and named collectors.
Staffed access
Monday to Friday 10 a.m. to 6 p.m. and Saturday 11 a.m. to 4 p.m. Closed Sunday. Carrier arrival times are outside our control. Plan collection within these hours.
Storage periods
Parcel Hold: seven calendar days for one parcel. Business Address: seven days per parcel and 30 days per letter. Private Locker: accepted contents inside the assigned compartment can stay for the paid month; letters held separately keep the 30-day limit. Capacity limits still apply.
Extra handling and extensions
Monthly plans include 20 letters, four parcels and four visits. Additional accepted items cost C$1 per letter, C$15 per parcel and C$10 per visit. Agreed parcel extensions outside Private Locker cost C$5 per day, subject to space. We confirm additions first.
Items and declared value
Tell us the contents, dimensions, weight and value. We confirm acceptance and the applicable custody terms before payment. No dangerous goods, perishables, cash, controlled-storage items or damaged batteries. A locker is not a safe-deposit box.
Finishing a plan
Cancel a monthly plan before its next billing period. Arrange collection of remaining items by the end of your paid term. Forwarding, postage and uncollected-item procedures must be agreed in writing; they are not unlimited free storage.
